Frequently Asked Questions

Product Compatibility & Installation

  • How do I install the Attachment System?

    The FFORA Attachment System is a clamp and open dock that attaches to lower tubes of most manual wheelchairs. It's the building block to the full FFORA product range.

    Inside the your box, you should have the following items:

    - FFORA Attachment System

    - FFORA Keyring

    - A pair of silicone inserts

    To install the product you should do the following:

    1. Use the FFORA Keyring to unscrew the screw to open the clamp.

    2. Once the clamp is open, place the pair of silicone inserts so that they line the interior of the clamp; this protects your chair from scratches, but also holds the clamp in place.

    3. Set the clamp around the tube in its desired orientation ensuring the silicone inserts are between the clamp and tube.

    4. Place the dock into it's desired angle and orientation. It swivels on a 360 degree axis.

    5. Firmly tighten the screw using the FFORA keyring. 

    Ta-Dah! You're done! 

    Please note: The product was designed to be as snug and secure as possible so installation could take a few minutes. If installing by yourself, it's advised to transition to the couch, floor or bed so you have better access and visibility. Getting the angle right may take some trial and error and you may require assistance for this portion. It may also may take some time to line up the holes and screw, but this is perfectly normal. Ensure that the dock positioned vertically so that it can appropriately hold your belongings. 

    If you are still having difficulties please feel free to email at support@liveffora.com and we will get in contact as soon as possible.



    Here's a video that demonstrates the installation process:

  • How do I determine the compatibility of the product with my chair/equipment?

    There are two ways of determining product compatibility, through our built-in compatibility checker or by measuring manually. We recommend using the FFORA compatibility checker for fastest compatibility verification. 

    Option 1: FFORA Compatibility Checker:
    Find out the brand and model of your wheelchair to purchase products. 

    1. Click here to view our wheelchair compatibility checker.

    2. From the drop-down menu, select your brand name of your wheelchair and then your wheelchair model.

    3. After you have selected your wheelchair's information, you'll see a message confirming if the FFORA Attachment System will work with your wheelchair. Success! You can now purchase product!

    Option 2: Manually Measuring:

    1. Visit the Shop All page and click on an Attachment System, then click on "Manually Select Size". This will display instructions to manually measure your chair's tubing.

    2. Follow the instructions in the diagram to measure your chair's tube in inches. 

    Important Note: We recommend a relatively straight section of the tube, and the tube must be perfectly circular, not oval or oblong in shape or the Attachment System will not fit.

    3. From the drop-down menu, select the size that is the closest to your wheelchair's measurement in inches. 

    If you are still unsure about the compatibility, reach out to support@liveffora.com and we'll help out!

  • I don't see my wheelchair model. What do I do?

    We may not have designed for your model yet. Please feel free to leave your contact details and wheelchair model in this form and we can notify you if/when it becomes available.

    Alternatively please feel free to email our customer support at support@liveffora.com and we will do our best to offer a solution!

  • Will the Attachment System work with my motorized/electric wheelchair?

    Unfortunately due to the vast amount of wheelchair brands and a variety of configurations available on the market we have not yet developed our products for use on motor/electric wheelchairs. However, we are certainly interested in doing so and would love to notify you as soon as the product becomes available!

    If you are interested in hearing more or would like to provide feedback, please fill out this form.

  • Will the Attachment System work with my Mobility Scooter?

    Unfortunately due to the vast amount of brands and a variety of configurations available on the market we have not yet developed our products for use on mobility scooters. However, we are certainly interested in doing so and would love to notify you as soon as the product becomes available!

    If you are interested in hearing more or would like to provide feedback, please fill out this form.

  • Can I use my FFORA Attachment System in other chair models?

    Our FFORA Attachment System is shipped with a pair of silicone inserts specifically tailored to your chair brand and model that you select in the dropdown menu on the 'Home page' and relevant product pages. The silicone inserts ensure that the Attachment System securely holds in place without damaging your wheelchair tubing. Because of the vast variety of wheelchairs on the market with differentiating tube sizes and configurations, we currently do not offer multiple silicone inserts for different wheelchair models, other than the selected chair at checkout.

    If you have any questions about acquiring a specific size please contact support@liveffora.com and we will do our best to help out!

  • Can I use the FFORA Attachment System on a bicycle/ e-scooter?

    Our products were specifically designed for the varying tube measurements present in the wheelchair market.

    We do not recommend our products for mounting biking, however they may work on e-scooters, push-scooters and handle bars of bicycles/strollers. Before you purchase our Attachment System you must manually measure the tube with a measuring tape where you wish to position FFORA products. Be careful to ensure the tube is perfectly circular, not oval, oblong or elliptical in form, or the Attachment System will not function.

    Manually Measuring:

    1. Visit the Shop All page and click on an Attachment System, then click on "Manually Select Size". This will display instructions to manually measure your chair's tubing.

    2. Follow the instructions in the diagram to measure your chair's tube in inches. 

    Important Note: We recommend a relatively straight section of the tube, and the tube must be perfectly circular, not oval or oblong in shape or the Attachment System will not fit.

    3. From the drop-down menu, select the size that is the closest to your tube measurement in inches. 

    If you are still unsure about the compatibility, reach out to support@liveffora.com and we'll help out!

Shipping & Returns

  • What is your exchange and returns policy?

    Quality is one of our highest priorities at FFORA and it is our goal to ensure every individual enjoys their experience with FFORA products. If you're unhappy for any reason please contact our support team to resolve the issue.

     

    Exchange Policy

    We accept exchanges within 30 days with the original packaging. Please contact support@liveffora.com for us to start processing the exchange. 

    Return Policy

    We offer a refund for all products received after 14 days of receiving the product, with the original packaging. Please contact support@liveffora.com to request a refund.  

  • Do you ship worldwide?

    Currently we do not ship internationally. But as our company grows we hope to be able to share FFORA products with other nations too! 

    Sign up here to receive information about international shipping in the future. 

  • How long do products take to ship?

    It typically takes 1 business day to fulfill and approximately 10 business days to ship via UPS. The length of the shipping time may vary based on your location. If you still haven't received your order after 2 weeks, email us at support@liveffora.com and we'd be happy to look into it!

Maintenance & Repair

  • Cleaning & Product Care

    Keep the Attachment System clean in order to avoid scratches and jamming. If the system is noticeably shaking, or visibly moving around the tube in everyday use, check and tighten the screw if required, using the FFORA keyring. We advise to always carry either the FFORA keyring or equivalent standard m8 Allen key with you (in general it comes in handy for other wheelchair screws if needed!).

    Every 3 months or when required, re-install the Attachment System to clean the silicone which could attract some dust or debris build up over time. 

    To remove dirt or fingerprints, we recommend a very small amount of isopropyl alcohol and a Q-Tip or soft paper towel to gently polish the metal.

    For more cleaning tips visit our FFORA help center https://liveffora.zendesk.com/hc/en-us.

  • How do I get replacement parts for my FFORA products?

    We currently do not supply replacement parts, but please contact support@liveffora.com if you have any questions and we'll see what we can do to help!

About FFORA Products

  • Are the products waterproof?

    All of our products are splash and weather resistant. As long as you’re not swimming with FFORA products you’re fine!

    For more information about our products please visit our FFORA help center https://liveffora.zendesk.com/hc/en-us

  • How do I use the FFORA Products?

    FFORA products are wheelchair attachable accessories that are designed for use with the FFORA Attachment System. The FFORA Attachment System has a magnetic dock that can be affixed to the lower tubes of most manual wheelchairs. All FFORA products are readily installed with a magnetic pebble-shaped counterpart that effortlessly slides into this dock. With one swift hand gesture this provides access to the FFORA products. 

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